Returns & Refunds

Clear policy, simple support.

This page helps customers understand how returns, refund requests, and order issues are handled in a straightforward and transparent way.

Need help with an order?

Review the information below to understand eligibility, request handling, and what to do if there is a problem with your order.

Policy overview

Use this section to explain your store’s return window, item condition requirements, and how customers should request help before any return is initiated.

Return requests

Customers should contact support first with their order details and a clear explanation of the issue. Requests are reviewed individually before further instructions are provided.

Condition of items

  • Items may need to be unopened, unused, and in original condition.
  • Products that show signs of use or damage after delivery may not qualify.
  • Eligibility may vary depending on product type and local requirements.

Refund processing

Once a request is reviewed and approved, refunds are generally processed back to the original payment method where applicable. Timing may vary depending on payment providers and bank processing.

Non-returnable situations

  • Opened or used products.
  • Items returned without prior approval.
  • Requests made outside the allowed return period.

Wrong item or damaged order?

If a customer receives the wrong item or an order arrives damaged, this section should clearly explain the support process and what information needs to be provided for faster resolution.

What customers should do
  • Contact support as soon as possible after delivery.
  • Include the order number and a short explanation of the issue.
  • Provide photos if the item is damaged or incorrect.
  • Wait for support confirmation before returning anything.

Need help with a return request?

Contact the support team first so your request can be reviewed properly.

Contact Support